IIUM SOUVENIR SHOP HELP CENTER

Delivery times vary depending on your location and shipping method chosen at checkout. For domestic shipping within Malaysia, delivery usually takes 2-4 business days. For international shipping, delivery can take anywhere from 5-14 business days. We offer express shipping options for faster delivery times. Please note that these delivery times are estimates and may vary depending on factors beyond our control, such as customs processing times.

At Iium Souvenir Shop, we offer secure and convenient payment options to make your shopping experience as smooth as possible. You can make your payment using any of the following methods: 1. Credit/debit card: We accept major credit and debit cards such as Visa, Mastercard, and American Express. 2. Online banking: You can make a direct bank transfer to our account through your online banking portal. 3. E-wallets: We also accept payments through popular e-wallets such as Boost, GrabPay, and Touch n Go e-wallet. Once you have added your desired items to the cart, proceed to checkout and select your preferred payment method. Follow the instructions provided and complete your payment. Your order will be processed immediately and you will receive a confirmation email with your order details. Rest assured that all our payment methods are safe and secure, so you can shop with confidence at Iium Souvenir Shop. If you have any further questions or concerns, feel free to contact our customer service team for assistance.

You can check the status of your order by logging into your account on our website, clicking on the "My Orders" section, and selecting the order you wish to track. Once you click on the order, you will be able to see its status, including whether it has been shipped, delivered, or is still processing. Additionally, we will send you email notifications at each stage of the order process, so be sure to check your inbox and spam folder for our updates. If you have any questions or concerns about your order status, please contact our customer service team for assistance.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.